Terms & Conditions


Booking Process / Terms & Conditions: 

On receipt of your booking HZL will contact you with deposit / payment details via the email address provided. On receipt and clearance of your deposit a booking confirmation will be sent along with course joining instructions. At this point the contract will be made, and HZL will supply the services in accordance with your booking. Full payment of course fees is required at least three working days before the course commencement. Please note that course bookings are provisional until the deposit payment has been cleared.


Cancellation / Refund Policy for Courses:

Each delegate is required to pay a £50.00 deposit per course / per delegate to secure any booking. All deposits are non-refundable. 

If you cancel a course booking the £50.00 deposit paid will be retained as payment for the administration of the booking application and subsequent cancellation. If required a deposit is transferrable to an alternative course date (subject to availability), if a written transfer request is received 10 or more working days before the original course date.


If a written course cancellation notice is received and acknowledged by HZL then the following cancellation policy regarding fees payable will apply (cancellation fees are applicable per delegate):

Period of Cancellation Notice Given

  • 5 to 9 working days before course

  • 3 or 4 working days before course

  • Less than 3 working days before course

Fees Payable 

  • 50% of the total course fees (including deposit paid)
  • 75% of the total course fees (including deposit paid)
  • Full course fees


The balance of course fees becomes due 3 working days before the course commencement. The training provider reserves the right to refuse attendance on any course where course fees have not been paid on or before commencement.

HZL may have to cancel provisional bookings where deposit funds have not cleared and reallocate spaces to other delegates whose deposit funds are fully paid. HZL reserves the right to cancel a course without notice should unforeseen circumstances occur; in this case a full refund of course fees already paid will be provided. HZL will not be held liable for any additional compensation or for costs incurred by candidates or organisations.

Refunds of course fees where candidates do not satisfy the 100% attendance requirement, or do not fully (or successfully) complete any course assessments (within specified timescales contained within the course joining instructions) will not be made.

Please ensure that all details provided within submitted forms are accurate and that you wish to make the course booking as submitted. All course bookings are subject to the terms, conditions and cancellation policy as stated above.