Facility Management and Customer Service

Both the public and the private sector realise the importance of Facilities Management (FM) as being more than simply the construction, maintenance and repair of buildings and infra-structure. It includes a range of management decisions such as in-house functions and contracted functions to deliver effective and responsive services. This includes:

  • operation and maintenance 
  • planning space management 
  • construction inspection 
  • administration and budget 
  • real estate 
  • customer service satisfaction
  • risk and cost associated with facilities failure 
  • accountability 
  • risk mitigation

HZL offer the following courses in Facility Management and Customer Service: